💡 In short: Metro delivery in 24–48 hours, free above ₹499, plain packaging always. Unopened items can be returned within 7 days if wrong or defective.
Delivery Timelines
Metro cities: 24–48 hours. Other locations: 3–5 business days. All orders ship in plain, unmarked packaging.
Shipping Charges
Free shipping on orders above ₹499. A flat ₹49 shipping fee applies below this amount.
Returns
Due to the personal and hygiene-sensitive nature of our products, opened or used items cannot be returned. Unopened, sealed products may be returned within 7 days if wrong or defective.
Damaged or Wrong Items
Contact us within 48 hours at support@thecondomwala.com with photos for a free replacement.