💡 In short: Cancel free before dispatch. Refunds for verified issues process in 5–7 business days — as store credit or bank transfer for COD orders.
Eligible Refunds
Refunds are issued for cancelled orders (before dispatch), verified defective products, or items lost in transit. Processed within 5–7 business days.
Cash on Delivery Orders
For COD orders, refunds are issued as store credit or bank transfer.
Cancellations
Orders can be cancelled free of charge before they are shipped.
Questions
Reach out to support@thecondomwala.com.