Contact
Get in touch
Order issues, wholesale queries, or just feedback — we read everything and reply within 24 hours.
Response Time
Within 24 hours
Monday–Saturday, 10 AM–7 PM IST.
Before You Write In
Quick answers
Where's my order?
You'll get an order confirmation with your order number right after checkout. Metro cities typically see delivery in 24–48 hours; other locations take 3–5 business days. If it's been longer, email us with your order number and we'll chase it down.
What does the package look like?
Completely plain — no product images, no brand name, no hint of what's inside. The shipping label and billing descriptor are neutral too. See our Shipping & Returns page for details.
Can I return or exchange a product?
Unopened, sealed products can be returned within 7 days if wrong or defective. Due to the hygiene-sensitive nature of these products, opened items can't be returned. Full details on our Refund Policy page.
Do you deliver pan-India?
Yes — we ship across India, with Cash on Delivery available on every order.
I run a pharmacy/clinic — can I order in bulk?
Yes, write to orders@thecondomwala.com with your requirement and we'll get back to you with wholesale pricing.